Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged. If your oder arrives damaged please contact us at Support@afterhours.com within 48 hours of delivery.

We may request photos of the issue and will work with you to resolve it through a replacement or store credit, at our discretion.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Lost or Stolen Packages

After Hours box is not responsible for packages marked as delivered by the carrier. If you belive your package is lost or stolen, please contact the carrier directly.

Promotional / Discounted Items

Promotional items, limited releases, and discounted boxes are final sale and not eligible for returns or refunds

Refunds
Due to the nature of our products and for hygeine and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds on any items, including subscription boxes, once an order has been placed or shipped.

You can always contact us for any return question at Support@afterhoursbox.com.